SUPPORT
We are farmers too & we fully understand the importance of equipment up time. To assure you of that we design/build to the highest quality standards & follow that up by backing each product with a warranty & an extensive support network that is always ready to help you with your product needs.
Our Dealers
Each of our dealers are experienced in the agricultural field & thoroughly trained with each of our products that they sell so they will understand your requirements & product needs. Each of them are ready & most importantly willing to assist you in trouble shooting any issues you may have with our products & make sure that these issues are fixed in a timely manner.
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You will find that our dealers also stock wear components which are most likely to be needed on short notice when a quick fix is required to get you back up & running. Additionally they are available to assist you with more complex issues which may require a bit more attention simply give them a call whenever you have an issue regarding one of our products.
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TruAG along with our dealers greatly value the "partnership" we share with each & every one of our customers & our dedication to them all is an important part of our business philosophy. We take that individualized level of support seriously as we value your confidence in not only our products, our dedication to service, but in us as a company!
Warranty
TruAG warrants all products manufactured by TruAG, to be free of defects in material or workmanship under normal usage & conditions. This will extend for a period of 12 months from the date of sale to the original end user. TruAG reserves the right to deny any warranty claim that is determined not to contain a defect in material or manufacturing. TruAG assumes no responsibility for field modifications which create performance, structural or storage quality problems. Modifications to the original design will nullify any product warranty that might otherwise have been available. The outcome of an accepted warranty claim will be for TruAG to repair or replace defective parts at TruAG’s option & expense. All delivery & shipment charges, to & from TruAG facilities, will be the responsibility of the purchaser. Any expenses incurred by the purchaser without prior written authorization from an authorized employee of TruAG shall be the sole responsibility of the purchaser.
Please refer to your specific owners manual for additional warranty information.